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  1. I just signed up and connected my Garmin and Peloton accounts. When will my last week's rides start syncing?

    Right away. It can take 5-10 minutes to complete.

  2. How does your money back guarantee work?

    All plans come with a 14-day money back guarantee for first time customers. If you are not 100% satisfied within 7 days, email us and we'll give you a full refund.

  3. Do you sync activities from the past?

    Our subscription service will only sync activities that are recorded after your membership has started. If you would like to sync your full Peloton ride history to Garmin you can purchase this separately for $44.99 (one time non-refundable charge).

  4. How does your "partner plan" work?

    When you start the partner plan you'll get a unique promo-code that can be redeemed by 1 member in your household (anyone you share your bike with) for a free annual subscription. If you cancel your membership their membership will also expire. The partner plan discount does not apply to ride-history sync purchases. Once you receive your promo-code, your partner should create an account, select the partner plan, and enter that code at checkout.

  5. Why do you need my Garmin and Peloton credentials and how are these kept secure?

    Garmin and Peloton do not provide an API for 3rd party developers that allows activity uploads. We protect your credentials within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Please refer to our Privacy Policy & Terms of Service. Your credentials are captured securely within a page running no 3rd party javascript hosted on a different domain (served within an iframe). They are then encrypted with bank level encryption (256 bit AES). Your encrypted credentials are stored within Stripe customer metadata. Your encrypted credentials are fetched and decrypted within a temporarily provisioned container (AWS Lambda) only when an activity upload is triggered.

  6. My ride never came through to Garmin is something wrong?

    Do you have Strava connected to SyncMyWorkout? If yes, did your ride make it to Strava? If no, then that's why your ride never made it to Garmin.

    When you have Strava connected to SyncMyWorkout, but your ride doesn't make it to Strava from Peloton, SyncMyWorkout doesn't know there's a new ride to upload to Garmin.

    If you don't have Strava connected, the ride can take up to 3 hours to be synced to Garmin.

    If you think something is wrong, please send us an email. In the meantime you can manually trigger a sync on this page.

  7. I'd like to merge my watch recordings with my ride uploads so I can preserve training effect, exercise load, and other advanced metrics. How do I do this?

    Here's a blog post with everything you need to know!

  8. My ride was uploaded to Garmin but it's missing the power zone interval structure.

    Was this ride recently aired? If so, we probably haven't obtained the interval structure yet. It can take a few days after a new ride is aired for the interval structure to become available.

    If you want to re-sync a ride, first delete it from Garmin.

    Then you can head to this page and manually trigger a re-sync using the workout id for the ride. This will grab the interval structure if it has become available.

  9. The power zone interval structure for my ride was wrong.

    Send us an email with the ride, and we will review it. It's possible we have a mistake.

  10. Do I need to connect my Strava account?

    If you have a Strava account we recommend connecting it to SyncMyWorkout and making sure you've configured Peloton to auto post your workouts to Strava. Strava can notify SyncMyWorkout as soon as you've completed a ride so that your upload can be processed right away. Without Strava, SyncMyWorkout will check every 3 hours for new rides to upload, so there will be a delay between when you finish your ride and when it's available in Garmin.

  11. What is the Strava wait period for?

    When you have Strava connected to SyncMyWorkout, SyncMyWorkout waits for Peloton ride notifications from Strava. If you also have the "merge uploads with watch recordings" feature turned on, then when SyncMyWorkout gets a Peloton ride notification from Strava it checks to see if Strava also has a matching watch recording to go with that Peloton ride. If not the Strava wait period kicks in.

    On the account settings page, under the Strava connection details, you can specify how long you want SyncMyWorkout to wait for Strava to receive a matching watch recording. This wait period exists because you might not sync your watch right away, and if your watch hasn't uploaded to Garmin yet then SyncMyWorkout wouldn't be able to merge your watch data with the Peloton data. The default wait period is 60 minutes. If during that time a matching watch recording shows up in Strava this triggers the merge & upload *right away*, it does not need to wait for the full 60 minutes.

    If no matching watch recording shows up after your wait period expires, SyncMyWorkout signs into your Garmin account to see if there's a matching watch recording (that somehow didn't make it to Strava) before triggering the upload.

    Sometimes Strava will deny the watch upload because it thinks it's a duplicate of the peloton ride. To prevent this behavior (and avoid the waiting period) you can start your watch during the warmup period of the ride like 30 sec before, and end it slightly after, so that the start times and end times are different.

  12. Garmin sent me an email saying that someone signed-in to my account from a new location.

    SyncMyWorkout signs-in on your behalf in order to upload your rides. This can trigger "suspicious activity" emails from Garmin.

    If you are worried that someone else might have accessed your account you should absolutely reset your Garmin password. But be sure to update it in SyncMyWorkout so your rides can be uploaded.

  13. Do you sync tread workouts?

    SyncMyWorkout will only upload ride activities to Garmin. If you'd like to be able to sync tread activities you can submit a request here.

  14. Can you upload my peloton activities to other platforms?

    SyncMyWorkout will only upload to Garmin Connect. If you want the ability to upload elsewhere you can submit a request here.

  15. What happens if something breaks?

    It is likely that at some point one of the fitness platform connections will break when they make changes on their end. These are out of our control but we will do our best to restore service asap. Status updates will be posted as banner across the website and on twitter. I understand any frustration but I appreciate your patience as I work through any issues.

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