I just signed up and connected my Garmin and Peloton accounts. When will my last week's rides start syncing?
Right away. It can take 5-10 minutes to complete.
How does your money back guarantee work?
All plans come with a 30-day money back guarantee for first time customers. If you are not 100% satisfied within 30 days, email us and we'll give you a full refund.
Do you sync activities from the past?
Our subscription service will only sync activities that are recorded after your membership has started. If you would like to sync your full Peloton ride history to Garmin you can purchase this separately for $44.99 (one time non-refundable charge).
How does your "partner plan" work?
When you start the partner plan you'll get a unique promo-code that can be redeemed by 1 member in your household (anyone you share your bike with) for a free annual subscription. If you cancel your membership their membership will also expire. The partner plan discount does not apply to ride-history sync purchases. Once you receive your promo-code, your partner should create an account, select the partner plan, and enter that code at checkout.
Why do you need my Garmin and Peloton credentials and how are these kept secure?
My ride never came through to Garmin is something wrong?
Do you have Strava connected to SyncMyWorkout? If yes, did your ride make it to Strava? If no, then that's why your ride never made it to Garmin.
When you have Strava connected to SyncMyWorkout, but your ride doesn't make it to Strava from Peloton, SyncMyWorkout doesn't know there's a new ride to upload to Garmin.
If you don't have Strava connected, the ride can take up to 3 hours to be synced to Garmin.
I'd like to merge my watch recordings with my ride uploads so I can preserve training effect, exercise load, and other advanced metrics. How do I do this?
Here's a blog post with everything you need to know!
My ride was uploaded to Garmin but it's missing the power zone interval structure.
Was this ride recently aired? If so, we probably haven't obtained the interval structure yet. It can take a few days after a new ride is aired for the interval structure to become available.
If you want to re-sync a ride, first delete it from Garmin.
Then you can head to this page and manually trigger a re-sync using the workout id for the ride. This will grab the interval structure if it has become available.
The power zone interval structure for my ride was wrong.
Send us an email with the ride, and we will review it. It's possible we have a mistake.
Do I need to connect my Strava account?
If you have a Strava account we recommend connecting it to SyncMyWorkout and making sure you've configured Peloton to auto post your workouts to Strava. Strava can notify SyncMyWorkout as soon as you've completed a ride so that your upload can be processed right away. Without Strava, SyncMyWorkout will check every 3 hours for new rides to upload, so there will be a delay between when you finish your ride and when it's available in Garmin.
Garmin sent me an email saying that someone signed-in to my account from a new location.
SyncMyWorkout signs-in on your behalf in order to upload your rides. This can trigger "suspicious activity" emails from Garmin.
If you are worried that someone else might have accessed your account you should absolutely reset your Garmin password. But be sure to update it in SyncMyWorkout so your rides can be uploaded.
Do you sync tread workouts?
SyncMyWorkout will only upload ride activities to Garmin. If you'd like to be able to sync tread activities you can submit a request here.
Can you upload my peloton activities to other platforms?
SyncMyWorkout will only upload to Garmin Connect. If you want the ability to upload elsewhere you can submit a request here.